TCL After-Sales Service: One Year Warranty, But 10 Years Trust
2021-03-16
2021-03-16
A relationship with a company doesn't start when you buy their product, but it starts with how they treat you after you buy their product.
If there is any gap between what was promised and what gets delivered, you feel cheated, angry, and let down. What’s worse, in the age of digital and social, you will voice your experience and let many others know about your dissatisfaction. For you, it's a loss of time and money. For the brand, it’s a loss of many customers.
Collins Dictionary defines after-sales service as the help and information that businesses provide to their customers after they have bought a particular product.
So, how does TCL take care of its customers through the post-sales service of its air conditioners?
1. REACH
TCL has more than 450 service centers across India. They offer timely support and expert service for any issues the customer may face with air conditioners.
Take a look at the number of cities they are present across the country.
| Region | Centre | Cities |
| North | 151 | 170 |
| East | 56 | 61 |
| South | 107 | 174 |
| West | 143 | 70 |
| Total | 457 | 475 |
2. TRAINING
Customers and their satisfaction are most important for TCL. Keeping this in mind, its employees across its strong network of 475 cities are very well trained to provide customers with 100% satisfaction
3.ON DEMAND TWO FREE SERVICES
Just call toll-free number 1800-102-0622 for your TCL AC free service. But here is the good news. You get 2 services, absolutely free within 12 months from the date of purchase of your air conditioner. And you can schedule this at your convenience.
4. ON SPOT SOLUTION
TCL’s in-house call center works from 10 am to 7 pm, Monday through Saturday. This ensures that all your queries and requests are handled promptly. Since these are TCL employees, there is no involvement of any third party vendors. This means you have direct access to our team of experts and professionals.
5. HASSLE-FREE INSTALLATION
Our team of well-trained experts and professionals ensure hassle-free installation. For flawless performance, we always recommend that you use authorized TCL service personnel to install your AC.
6. EASY REGISTRATION AND TRACKING
7. IN HOUSE SERVICE ENGINEERS
We have approximately 1000+ well trained and experienced in house service engineers. They have experience across products. This makes our service very efficient as the time taken to resolve an issue is significantly decreased.
8. DEDICATED TCL HOME MOBILE APP
All it takes is less than 10 seconds to register your request. That's right!
With a dedicated TCL home app, you can register a request within 10 seconds and also enjoy a host of other benefits at your convenience and fingertips.
With a dedicated TCL home app, you can register a request within 10 seconds and also enjoy a host of other benefits at your convenience and fingertips.
Apart from all this, TCL air conditioners come with 1 year comprehensive warranty, 5 years on PCB and 10 years on compressor for Smart Air and iECO Air and 1 year comprehensive warranty, 3 years on PCB and 10 years on compressor for Turbo Air to ensure your peace of mind.
2021-03-16
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