FAQ

View More FAQs

Filters

Where is the serial number located on my product?

# Others

What warranty is provided for TCL products?

# Warranty

Where can I purchase a new TCL remote control?

# Accessories

Which universal remote controls are compatible with TCL TVs?

# Accessories

What is the password for resetting a TV locked in parent mode?

# Password

How do you connect wireless headphones without switching off the TV’s sound?

# Accessories

May I connect an external hard drive to my TV?

# Connectivity

What type of USB key can I connect to my TV?

# Connectivity

I cannot read films using the TV’s USB port.

# Connectivity

My TV switches itself off after 4 hours.

# Product Performance

What does the AIR/SATELLITE/CABLE selection screen that appears during installation mean?

# First Steps

Why is there is a time lag between the sounds and images on my TV?

# Picture Quality/Sound Quality

I have some questions about Personal data protection policy.

# Others

How to activate Amazon Alexa?

# APPs

Video tutorials

Find all of our tutorials on our Youtube Channel.

Download

REPAIR SERVICE PROCESS

Save time and enjoy the following online services. <br> *TCL will process your personal data in accordance with our Privacy Policy.

Request service

Request

Check repair status

Service requests submitted by phone or email. For online submissions: Sign In or Create Your TCL Account*

Check

Need more help?

We're here for you, whether you are experiencing any issues or need product assistance.

Call

Our Support team is just a call away.

National telephone rates apply.

We are closed during National Bank holidays.

09:00h to 18:00h (Mon-Fri)

0203 795 3308

Give us a call

Ultra Slim 4K QLED TV with HDR PREMIUM, Onkyo sound bar and Android TV

FAQ

Video tutorials

Download

REPAIR SERVICE PROCESS

Need more help?

Strictly necessary

Performance

Advertiszing