Encountering Problems with Dolby Atmos or Surround Sound? Here's How to Troubleshoot:
1. Utilize the Audio and Video Diagnostics Tool: Access the Audio and Video Diagnostics tool on your Fire TV device to verify supported audio settings. Note: Availability of this tool varies across Fire TV devices.
2. Check Equipment Compatibility: Ensure your equipment supports the audio format you're attempting to use. Navigate to Settings > Display & Sounds > Audio/Video Diagnostics on your Fire TV device to view supported settings.
3. Troubleshoot Mismatched Audio Formats:
If the desired audio format is detected but the content being streamed is in a different format, consider:
- Using the test video to confirm your equipment setup supports surround sound.
- Verifying that the content itself supports surround sound.
4. Address Undetected Audio Formats:
If the desired audio format isn't detected, follow these steps:
- Ensure your equipment supports surround sound and is set up correctly. Some AVRs may require height speakers for Atmos support.
- Use a high-speed HDMI cable, as optical cables may not fully support surround sound.
- Connect your Fire TV device directly to the HDMI input on your soundbar or AV receiver, or use another HDMI cable to connect your soundbar or AV receiver to the HDMI ARC input on your TV.
- Consider changing the audio format to a lower setting by navigating to Settings > Display & Sounds on your Fire TV device.
By following these steps, you can effectively troubleshoot and resolve Dolby Atmos or surround sound issues on your Fire TV device.
