What can I do if the video is distorted on the TV?

If the video is distorted on the TV, please follow the below methods to do the troubleshooting:

1. Change another video to check if the TV could play the video properly or not.
2. Change another cable to connect the device to the TV if you have a spare one.
3. Try to restart the TV and the device.
4. Try to restore the TV back to the factory settings.
Press the Settings button on the TV remote, then select Settings --> System --> About --> Reset --> Factory Reset:
5. If the TV has internet access, please check if there is a new version of software updated online or not.
Press the Settings button on the TV remote, then select Settings--> System --> About -->System Update --> Network Update:

If the issue cannot be resolved, please feel free to call the TCL hotline for further help.

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