Country
Necessary cookies are essential to the functionality of this website. You may disable these by changing your browser settings, but this may affect how the website functions.
FAQ
Filters
Despite being connected to the TV via HDMI ARC, I am not able to increase or decrease the volume on the soundbar using TV remote.
# Picture Quality/Sound Quality
What is HDMI ARC?
# Others
Why are the audio and video out-of-sync when using the subwoofer?
# Picture Quality/Sound Quality
Why do I Lose my Wireless Connection with the subwoofer?
# Connectivity
Where should I put my wireless subwoofer?
# Accessories
What types of USB drives, drive formats or maximum drive sizes are supported?
# Accessories
How close do the subwoofer and soundbar need to be placed to keep a reliable wireless connection?
# Connectivity
How do I connect my TV to the soundbar wirelessly?
# Connectivity
How to correct a lip-sync problem?
# Product Performance
How can I stop my soundbar from turning off automatically?
# Product Performance
Why does my soundbar turn off by itself?
# Product Performance
After placing the soundbar in front of the TV, I am not able to control the TV.
# Product Performance
I have connected my soundbar to the TV via optical cable, but I don’t hear any sound.
# Picture Quality/Sound Quality
Can I wall mount the soundbar?
# Others
Can I connect additional surround sound speakers using the Bluetooth feature?
# Accessories
"Why do I Lose my Wireless Connection with the mobile streaming device (phone, laptop, tablet)? "
# Connectivity
How many optical cables do you need to connect if you don't want to use Bluetooth?
# Connectivity
How to fix the echo effect?
# Picture Quality/Sound Quality
Will this soundbar work with a HDTV that is not a smart TV?
# Others
Does this soundbar work with any TV?
# Others
Should I place my Soundbar below or above my TV?
# Others
Does this soundbar work with any TV?
# Others
How to fix the echo effect?
# Picture Quality/Sound Quality
What are the types of sound modes:
# Others
How do I get the best Wi-Fi connection?
# Connectivity
During pairing, what is the status indicated by the subwoofer LED?
# First Steps
If soundbar has no sound
# Picture Quality/Sound Quality
How to make my remote control function properly again
# Accessories
How to find the Bluetooth name of this soundbar on my Bluetooth device
# Connectivity
How to connect to wifi and Google Home
# Connectivity
How to connect to wifi and AirPlay
# Connectivity
How do I find the Model Number and Serial Number on TCL Sound Bars
# Others
Why are the audio and video out-of-sync when using the subwoofer
# Picture Quality/Sound Quality
How to adjust the TCL Sound Bar volume using the TV Remote
# Accessories
Can I buy a separate Subwoofer to pair with my TS5 or TS7?
# Accessories
How to do a factory reset
# Equipment use
How to switch LED indicator of the subwoofer (when off)
# Equipment use
If soundbar has no power
# Equipment use
Download
REPAIR SERVICE PROCESS
Save time and enjoy the following online services. <br> *TCL will process your personal data in accordance with our Privacy Policy.
Need more help?
We're here for you, whether you are experiencing any issues or need product assistance.
Call
Our Support team is just a call away.
National telephone rates apply.
We are closed during National Bank holidays.
09:00h to 18:00h (Mon-Fri)
01 571 2605
Strictly necessary
Performance
Performance cookies will collect information about how your use the website and allow us to keep improving how our website works.
Advertiszing
These cookies track your browsing habits so that we can show you advertising and content which we hope is relevant to your interests.
We use cookies, including cookies from third parties, to analyze site usage, help us improve the website, and personalize contents or ads. Please see our Cookie Notice. You can select the categories of cookies above if you wish to permit.