Country
Necessary cookies are essential to the functionality of this website. You may disable these by changing your browser settings, but this may affect how the website functions.
FAQ
Filters
What can I do if my device screen remain lights on during a call?
# Device Call
What should I do if my device auto powers off?
# Troubleshooting
How can I transfer data from the internal storage to the SD card?
# Storage
What should I do if there is no sound or poor audio on my device?
# Ringtone & Sounds
How can I change the default ringtone and adjust the volume for incoming calls?
# Ringtone & Sounds
How to remove Google account from your device?
# Security
What should I do if my device reboots by itself?
# Troubleshooting
What should I do if my device system lags or freezes?
# Troubleshooting
What should I do if my fingerprint unlock function works slowly or fails?
# Troubleshooting
What should I do if my device’s battery drains under normal use?
# Troubleshooting
What can I do if my device heats up?
# Troubleshooting
What should I do if my device cannot power on?
# Troubleshooting
What should I do if my device cannot charge or charges slowly?
# Troubleshooting
What should I do if I cannot receive calls or miss calls constantly?
# Device Call
What should I do if my device cannot connect to the internet using mobile data?
# Internet & Applications
Why is there no 5G signal icon on my screen?
# Internet & Applications
What should I do if the NFC (Near Field Communication) function doesn’t work?
# Internet & Applications
What should I do if the Multi-screen Share connection fails?
# Internet & Applications
What should I do if my device cannot send or receive messages?
# Message
How can I use a SIM card to make video calls?
# Device Call
How can I set up my SD card?
# Storage
What should I do if my device network signal is weak/there is a low reception level?
# Internet & Applications
What should I do if my device is always searching for a network or if no operator name is displayed?
# Internet & Applications
Why can’t I connect to a specific Wi-Fi router?
# Internet & Applications
What should I do if the in-built applications of my device do not work?
# Internet & Applications
How can I know whether my device will work with my SIM carrier?
# Internet & Applications
What should I do if the navigation buttons disappear from my screen?
# Home Screen
How can I use the split screen function?
# Home Screen
What should I do if my screen is just showing a completely black/blue/white display?
# Home Screen
What should I do if I experience a slow response or incorrect action when touching the screen?
# Home Screen
Why doesn’t my device pair with a Bluetooth enabled device?
# Bluetooth
How can I create a video of what’s on the screen?
# Basic Settings
What to do with my used terminals?
# Basic Settings
How can I perform a factory reset on my device?
# Back Up & Reset
What should I do if I cannot turn on the camera app?
# Camera
What should I do if the image quality of a camera capture or video capture is poor?
# Camera
How can I turn on USB debugging?
# Device
How can I connect my device to a PC or another device via a USB/OTG cable?
# Device
How can I use the Multi-screen Share function?
# Device
What should I do if my screen has a line(s) or spot(s) on the display or incomplete display?
# Home Screen
How can I upgrade my device?
# Basic Settings
How to back up my device data?
# Back Up & Reset
How can I change the permissions for my apps?
# Basic Settings
How can I manage app notifications quickly and easily?
# Basic Settings
How can I change font size on display?
# Basic Settings
How can I silence the ringtone of an incoming call?
# Basic Settings
How can I activate the accessibility menu?
# Basic Settings
How can I change the language of the device?
# Basic Settings
How can I take a screenshot?
# Basic Settings
How can I check the IMEI number of my device?
# Basic Settings
Strictly necessary
Performance
Performance cookies will collect information about how your use the website and allow us to keep improving how our website works.
Advertiszing
These cookies track your browsing habits so that we can show you advertising and content which we hope is relevant to your interests.
We use cookies, including cookies from third parties, to analyze site usage, help us improve the website, and personalize contents or ads. Please see our Cookie Notice. You can select the categories of cookies above if you wish to permit.