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FAQ
Filters
How can I transfer data from the internal storage to the SD card?
# Storage
How can I change the default ringtone and adjust the volume for incoming calls?
# Ringtone & Sounds
Why there is no 5G signal icon on my screen?
# Internet & Applications
How can I use split screen?
# Internet & Applications
How does my phone connect to a Wi-Fi network?
# Internet & Applications
Why can’t I connect to a specific Wi-Fi router?
# Internet & Applications
What can I do if there is “Family Link” prompt in notification bar?
# Internet & Applications
How many Bluetooth devices are supported at the same time?
# Bluetooth
How can I active Live Caption on my device?
# Music & Video
How can I back up my data on the device?
# Back Up & Reset
How can I perform a factory reset on my phone?
# Back Up & Reset
How can I set up my SD card?
# Storage
How to import your contacts directly into your Google Account?
# Contact
How can I format SD card as portable after SD card has been set as internal memory in my device?
# Storage
What can I do if my phone asks me to enter Google account data after a factory reset has been made?
# Security
Why does my face unlock function work slowly or fail?
# Security
How can I turn on USB debugging?
# Device
What should I do when I insert or remove a SIM card?
# Device
What should I do if my device cannot charge or charges slowly?
# Troubleshooting
Why couldn’t I use three ways calling / multi-conference call function? Why does it say “Can’t conference calls” when I use the conference call function?
# Troubleshooting
How can I connect my phone to a PC via a USB cable?
# Troubleshooting
What kinds of inappropriate phone use may potentially damage the battery?
# Troubleshooting
How can I use the Talkback feature?
# Others
What can I do if my app show “App paused” when I touch it?
# Basic Settings
How can I change the language of the device?
# Basic Settings
How can I check the IMEI number of my device?
# Basic Settings
How can I check the device’s model number, Android version, CPU information, RAM & Storage information, battery capacity?
# Basic Settings
How can I take a screenshot?
# Basic Settings
How can I change the permissions for my apps?
# Basic Settings
What is the Autofill function?
# Basic Settings
What is Google Lens?
# Basic Settings
How can I use App Actions & Slices?
# Basic Settings
How can I activate the accessibility menu?
# Basic Settings
How can I manage app notification quick and easy?
# Basic Settings
How can I set up my device when I turn it on for the first time?
# Basic Settings
What can I do if my phone screen become black item?
# Basic Settings
What can I do if my phone screen is yellowing?
# Basic Settings
What can I do if the Google Assistant Button of my device does not work while phone screen is locked?
# Basic Settings
How can I active gesture navigation (hide the navigation bar)?
# Home Screen
When I quickly touch on display three times the smartphone makes a zoom on display. How can I stop this feature?
# Home Screen
How can I change font size on display?
# Home Screen
How can I silence the ringtone of an incoming call?
# Phone Calls
How can I activate three way calling?
# Phone Calls
What should I do if I cannot receive calls or miss calls constantly?
# Phone Calls
How can I use a SIM card to do video calls?
# Phone Calls
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