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TCL Industries Holdings Co., Ltd. (the “Company”) has recently been made aware of certain scams fraudulently using the name of the Company and its subsidiaries or associated companies, and fraudsters faking identities as the staff of the Company or the authorized distributors to carry out the following fraudulent activities: Learn More

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FAQ

Filters

What kinds of phone using habit may cause battery potential risk?

# Troubleshooting

What can I do when a warning “the phone stops charging” pops up?

# Troubleshooting

What can I do when my phone if my device heats up?

# Troubleshooting

What should I do if my device cannot power on?

# Troubleshooting

How can I add an attachment in an MMS?

# Message

How can I change the input method?

# Message

How can I connect to a mobile network?

# Network & Connectivity

How can I turn on Bluetooth and pair with another Bluetooth device?

# Network & Connectivity

How can I change the name of my Bluetooth?

# Network & Connectivity

How to share your phone’s data connection via USB or as a mobile hotspot?(new)

# Network & Connectivity

How can I perform a factory reset on my phone?

# Back Up & Reset

How can I Login account for Anti-Theft function?

# Anti-Theft

How can I operate in servers?

# Anti-Theft

How to allow another computer or device connected using USB to access files on my phone?

# USB Storage

How can I connect to a Wi-Fi networks?

# Network & Connectivity

How can I change ringtone to vibration?

# Ringtone & Sounds

How can I set an MP3 as a ringtone?

# Ringtone & Sounds

How can I change default ringtone and volume for incoming calls?

# Ringtone & Sounds

How can I import contacts from SIM card?

# Phone & Contact

How can I add the number in a message to the contacts?

# Phone & Contact

How can I switch to mute mode during a call?

# Phone & Contact

Where can I check recent call records?

# Phone & Contact

How can I make a three way calling?

# Phone & Contact

How can I silence the ringer of incoming calls?

# Phone & Contact

How to move the locations of my apps?

# Basic Settings

How to set an alarm?

# Basic Settings

How do I set screen lock?

# Basic Settings

How do I change the wallpaper?

# Basic Settings

How can I make a screenshot?

# Basic Settings

How can I check the device’s system version, model number, Platform version, and Build Number?

# Basic Settings

How can I change the language of the device?

# Basic Settings

How can I change the permission for my apps?

# Basic Settings

How can I check the IMEI number of my device?

# Basic Settings