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TCL Industries Holdings Co., Ltd. (the “Company”) has recently been made aware of certain scams fraudulently using the name of the Company and its subsidiaries or associated companies, and fraudsters faking identities as the staff of the Company or the authorized distributors to carry out the following fraudulent activities: Learn More

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What should I do if I cannot start the Robot Vacuum Cleaner?

Please confirm whether the power button at the bottom of the machine is in the "ON" position.

Short press the "Start/Pause" button on the top of the robot to confirm whether the machine has power. If there is no power, please press and hold the "Start/Pause" button for three seconds to power it on.

If there is a low battery, please manually send the robot back to the charging dock for charging.