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TCL Industries Holdings Co., Ltd. (the “Company”) has recently been made aware of certain scams fraudulently using the name of the Company and its subsidiaries or associated companies, and fraudsters faking identities as the staff of the Company or the authorized distributors to carry out the following fraudulent activities: Learn More

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What should I do if the Robot Vacuum cannot find the charging dock for a long time during the recharging process?

If your Robot Vacuum Cleaner is experiencing issues finding the charging dock during the recharging process, we recommend the following:

• Confirm that the power supply is connected to the recharger.

• Remove the items around the recharger base and make sure that there are no other items within 1m from the left and right of the charging base and 2m in front of it.