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TCL Industries Holdings Co., Ltd. (the “Company”) has recently been made aware of certain scams fraudulently using the name of the Company and its subsidiaries or associated companies, and fraudsters faking identities as the staff of the Company or the authorized distributors to carry out the following fraudulent activities: Learn More

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What to do if we cannot connect the Air Purifier via Wi-Fi through the TCL Home App?

Please check if your TCL Breeva Air Purifier supports Wi-Fi connectivity. Devices are only compatible with the 2.4GHz band and not the 5GHz band.

If your Wi-Fi connection fails, please check the following list:

• Make sure your Bluetooth is activated.

• When adding a device, make sure you are connected to Wi-Fi.

• Put your smartphone as close to the device as possible.

• Check your phone is not in power-saving mode.

• If the above options don't resolve the issue, we recommend shutting down and restarting the Wi-Fi connection.