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TCL Industries Holdings Co., Ltd. (the “Company”) has recently been made aware of certain scams fraudulently using the name of the Company and its subsidiaries or associated companies, and fraudsters faking identities as the staff of the Company or the authorized distributors to carry out the following fraudulent activities: Learn More

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What to do if the Washing Machine has a peculiar smell?

If you have noticed that your washing machine has peculiar smells, it may be due to the following:


- Plastic smell: It is normal for the new washing machine to have a slight plastic smell. We recommend keeping indoor ventilation properly during use, and the smell will gradually disappear.

Internal barrel odour (e.g., mouldy smell):

1-We advise regular cleaning and maintaining the inner barrel of the washing machine. At the same time, the environment or position of the washing machine should be kept ventilated.

2-Clean the debris filter at the drain pump (instructions in the user manual)

3-After a wash cycle, keep the door open for a while.


- Burning smell: Please contact a professional for a deeper investigation.