Product name/model:
All SB: TS9030; TS7010; TS7000
If you connected the TV and soundbar through the HDMI (ARC) port but are unable to control the volume using the TV remote, just follow the step-by-step instructions offered below:
1. Ensure that the HDMI cable is connected to the HDMI ARC port of the TV
2. In the TV setting systems, ensure that CEC controls are active
3. Under setting ensure that the TV speakers are enabled and “S/PDIF and ARC” are set to “Auto Detect”
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