FAQ
Filters
What can I do if the TV remote does not work properly?
# Accessories
Where can I purchase the accessories?
# Accessories
How can I get the Program Preview of the channels?
# Setup & Configuration
How to scan the channel for my TV?
# Setup & Configuration
Can I play the video from the USB drive on the TV?
# Setup & Configuration
Can I use the streaming box with the TCL TV together?
# Setup & Configuration
How can I use the AV receivers with the TCL TV together?
# Setup & Configuration
How can I connect the sound bar to the TV?
# Setup & Configuration
What can I do if the headset/headphone does not work properly with the TCL TV?
# Setup & Configuration
Can I connect the Game console, such as the XBOX and the PlayStation, to the TCL TV?
# Setup & Configuration
Can I connect the DVD Player/BluRay Player/DVR/VCR to the TCL TV?
# Setup & Configuration
How can I connect the computer/PC to the TCL TV?
# Setup & Configuration
How can I connect the Cable/Satellite box to the TCL TV?
# Setup & Configuration
What can I do if the initial setup of the TV is failed?
# Setup & Configuration
How can I check the network status and the network settings on the TCL TV?
# Setup & Configuration
How can I adjust the clicking sound of the menu on the TCL TV?
# Setup & Configuration
How to create Google account in TCL Android TV?
# Setup & Configuration
How can I set up the captions for the video?
# Setup & Configuration
How can I change the settings of the virtual keyboard on the TCL TV?
# Setup & Configuration
How can I set up Parental Control on the TCL TV?
# Setup & Configuration
How can I turn on the sleep timer of the TCL TV screen?
# Setup & Configuration
How can I set up the Screensaver on the TCL TV?
# Setup & Configuration
How can I change the status of the LED light on the TV?
# Setup & Configuration
Can I install the APP that did not downloaded from Google Play?
# Setup & Configuration
Can I clear my current channel list?
# Setup & Configuration
How can I set up the picture preference on the TCL TV?
# Setup & Configuration
How can I change the language of the TCL TV?
# Setup & Configuration
Can I customize the home screen of the TV?
# Setup & Configuration
How can I set up the Date & Time on the TCL TV?
# Setup & Configuration
How can I configure the Audio settings on the TCL TV?
# Setup & Configuration
How can I go to the Accessibility menu on the TV?
# Setup & Configuration
What can I do if the Date and Time changed automatically on the TV?
# Others
What can I do if the 4K video has no audio when I play the video from the USB drive?
# Others
What can I do if the TV cannot play the AV PAL video?
# Others
What can I do if the panel screen is vibrating?
# Others
What is the difference between the smart TV and the Android TV?
# Others
Does the TV have a Digital Audio input port?
# Network Issues
Does the TV have an Optical input port?
# Network Issues
Can I connect PS4 or Switch to the TV?
# Network Issues
How can I cast/mirror the screen of the laptop to the TV?
# Network Issues
How can I connect the CCTV/DVR/NVR system to the TV?
# Network Issues
What is the purpose of the HDMI ports on the TV?
# Network Issues
What is the purpose of the USB port on the TV?
# Network Issues
Does the TCL TV support the HDMI 2.1?
# Network Issues
What can I do if the TV cannot connect to the 5GHz band wifi network successfully?
# Network Issues
What can I do if the TV cannot connect to the 2.4GHz band wifi network?
# Network Issues
What can I do if the TV cannot connect to the mobile hotspot successfully?
# Network Issues
What can I do if the TV says 'Server Cannot Be Reached/No Internet Connection?
# Network Issues
What can I do if the wifi network is unstable on the TV?
# Network Issues
What can I do if the TV cannot detect my wifi network?
# Network Issues
What can I do if there is no wifi network detected on the TV?
# Network Issues
What can I do if the wifi network is very slow on the TV?
# Network Issues
What can I do if the TV cannot turn on the wifi button?
# Network Issues
What can I do if the TV cannot connect to a wifi network successfully?
# Network Issues
Can I download and install Skype on the TV?
# APPs
Can I stream channel from my mobile devices to the TCL TV?
# APPs
How many bandwidths does TV require that Netflix could play videos fluently?
# APPs
What can I do if the TV cannot load YouTube successfully?
# APPs
What can I do if I have an issue to login YouTube account on the TV?
# APPs
How to update the application on the TV?
# APPs
How to check the software version of your TV?
# Operating System
What can I do if the TV has no response after powering on?
# Operating System
What can I do if the TV's application works slowly?
# Operating System
How can I update the software of the TV?
# Operating System
Does TCL TV support the Dolby Vision?
# Audio Issues
Does TCL TV support the Auto Volume Control function?
# Audio Issues
What format can I play the audio on the TV through the USB drive?
# Audio Issues
What can I do if the volume is very low from the soundbar?
# Audio Issues
What can I do if the TV has the buzzing/clicking/knocking/popping sound when playing video?
# Audio Issues
What can I do if the audio is intermittent when playing the video?
# Audio Issues
What can I do if the video is distorted on the TV?
# Audio Issues
What can I do if the TV has a crosstalk issue?
# Audio Issues
What can I do if the video and audio are not synchronized on the TV?
# Audio Issues
What can I do if there is no sound from the TV?
# Audio Issues
What can I do if the TV only has sound from one side?
# Audio Issues
What can I do if the audio/video cannot play properly on the TV via the USB drive?
# Audio Issues
What can I do if the audio is abnormal when using the SPDIF Audio OUT port?
# Audio Issues
What can I do if the audio is abnormal when using the Multiple Inputs/Outputs port?
# Audio Issues
What can I do if the audio is abnormal when using the Headphone OUT port?
# Audio Issues
What can I do if the video is abnormal when using the HDMI/ARC OUT port?
# Audio Issues
What can I do if the video is abnormal when using the HDMI IN port?
# Audio Issues
What can I do if the video is abnormal when using AV/PC/CMPT Audio IN port?
# Audio Issues
What can I do if the audio is abnormal when using ANT/CABLE RF/Coax IN port?
# Audio Issues
What can I do if the TV has an intermittent black screen issue?
# Panel/Display
What can I do if the TV has a dead pixel or dark pixel issue?
# Panel/Display
What can I do if the TV has no video from all sources?
# Panel/Display
What can I do if the TV screen is too bright/dark?
# Panel/Display
What can I do if the TV has a crack screen?
# Panel/Display
What can I do if the video has a horizontal/vertical/cross lines/bars?
# Panel/Display
What can I do if the TV screen is mirroring when I cast screen from my mobile phone or computer?
# Video Issues
What can I do if the video is fuzzy?
# Video Issues
What can I do if the TV has a snowy picture?
# Video Issues
What can I do if the TV has a noise video issue?
# Video Issues
What can I do if the TV has a dirty screen effect issue?
# Video Issues
What can I do if there is a bright line on the top of the TV?
# Video Issues
What can I do if the TV stays on the startup screen?
# Video Issues
What can I do if the video keeps flickering?
# Video Issues
What can I do if the color of the video is abnormal when playing the videos from the source of AV/TV/HDMI/USB?
# Video Issues
What can I do if the color of the video is abnormal?
# Video Issues
What can I do if the TV screen is black and the backlight is not on but there is audio?
# Video Issues
What can I do if the TV screen is black but it has audio and the backlight is on?
# Video Issues
What can I do if the TV screen is black and no audio but the backlight of the TV is on?
# Video Issues
What can I do if there is no video after turning on the TV?
# Video Issues
NEED MORE HELP?
South Africa
08:00 – 17:00 Mon– Fri
09:00 – 14:00 Sat
Support Language: English
Email: service.za@tcl.com
Phone: 0800 172 929
