If the initial setup of the TV is failed, please
follow the below steps to do the troubleshooting.
- Press the Home button on the TV remote and
select Setting on the right corner.
- Select Device Preferences-->Factory Reset.
- If the TV still cannot initialize successfully,
check if the software of the TV is the latest one. The software could be
checked on the Device
Preferences-->About. If the software is not the latest one, we suggest
upgrading the software version to the latest one.
If the issue cannot be resolved, please feel
free to call the TCL hotline for further help.
