Remote Issues - Volume/Mute Control
Remote Issues - TV Sensor
Remote Issues - Poor Sensitivity
Remote Issues - No Operation
Remote Issues - Faulty Operation
Accessories Purchasing
Other Channel/Tuning inquiry/issue
Channel edit/skip/delect
Program Preview/Program Info/TV Guide
Channel Scan
Other External Device
USB Media Player/USB Flash/Portable External Drive
Streaming Box
AV Receivers
Sound Bar
Mobile Devices (Smartphone/Tablet)
Headset/Headphones
Game Console (Xbox, PlayStation, Nintendo, etc)
DVD Player/BluRay Player/DVR/VCR
With A Network Connection
Computer
Cable Box / Satellite TV
Faulty initial setup
Wireless Network/Hotspot/WiFi
Wired Network
Remote Codes
Changing Channels
Account Creation
Closed Captions Enable/Disable
Closed Captions settings (Mode, Language, Style)
Keyboard
Parental Controls
Sleep timer
Themes/Screensaver
Status Light (Standby LED)
Privacy Settings
Preset Default Input
Picture Settings/Picture Size/Aspect Ratio
Language
Home Screen Customization
Date/ Time
Audio/Sound Settings
Accessibility
Date and Time automatically changed ?
4k USB content audio is not coming ?
AV PAL is led problem or not ?
Why AV PAL is coming in led ?
Led is vibrating?
Difference between smart tv and android tv?
Does this TV set has Digital Audio Output ?
Does this TV set has Optical Output ?
Can we install PS4, PS3 In this Led TV?
Can we install gaming device like play station in led ?
How we will cast laptop to led ?
How we will connect DVR device to led?
How we will install CCTV CAMERA in led ?
What is the use of hdmi ?
What is the purpose of USB PORT ?
Which hdmi version cable is supporting in tcl model ?
Unable to connect to specific frequency (5G)
Unable to connect to specific frequency (2.4G)
Unable to Connect to Mobile Hotspot
Server Cannot Be Reached/No Internet Connection
Intermittent Wireless Connection
Can't find the specific WiFi network
NO WiFi Network Detected
Speed Connection/Bandwidth
WiFi switch can't be turned on
Can't Join A WiFi Network
Others Apps
Streaming Channel from Mobile Devices (Smartphone/Tablet)
Netflix Network Bandwidth/Speed Requirements/Recommendations
Youtube response is very slow
Youtube Not Loading
Youtube Account Management/Login Errors/Exit Automatically
How to update app
Software Version
System unresponsive
System response is slow
Software
Does dolby vision is supporting in TCL TV ?
Does This TV have Auto Volume Control ?
What Audio coding can support ?
What Audio format I can play with USB ?
Distorted Sound is coming from The Led Tv ?
We are getting low sound from soundbar ?
Buzzing/Clicking/Knocking/Popping Sound
Intermittent No Sound/Audio Drops Out
Distorted
Crosstalk
Audio Delay/Lip-sync Problem
No Sound from the TV
ONE Side NO Sound
USB IN
SPDIF Audio OUT
Multiple Inputs/Outputs
Headphone OUT
Black Screen (NO Audio But Has Backlight)
HDMI/ARC OUT
HDMI IN
AV/PC/CMPT Audio IN
ANT/CABLE RF/Coax IN
Cross Lines
Light Leakage
Horizontal Bars
Intermittent Black screen
Dead Pixel/Dark pixel
No picture from all sources
Picture Too Bright/Dark
Crack Screen
Horizontal/Vertical/Cross Lines/Bars
Faulty Screen Mirroring
Fuzzy video
Snowy picture
Noisy vedio
Dirty screen effect
Bright line on top
TV Stuck in Splash Screen/Picture Frozen
Flickering Picture
Abnormal color
Color issue with Source
Color issue with Video
Black Screen (Has Audio But NO Backlight)
Black Screen (Has Audio Has Backlight)
Black Screen (NO Audio AND Backlight)
No video upon turning on the TV
External Antenna/Cable TV
Adjusting Clicking Sound
Unable to Login
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Hotline
0800-00099
Monday – Saturday: 9:00am - 6:00pm
Support Language: English & Urdu
For any service enquiries , you can contact us: customercarepak@tcl.com.