If the TV says 'Server Cannot Be Reached/No Internet Connection', it means that the TV has no internet access. Please follow the below methods to do the troubleshooting:
- Check whether the TV connects to the wifi
network successfully.
- Confirm whether the wifi network has internet
access. You could check it on your mobile phone or laptop.
- Change another wifi network on the TV.
- Check whether the Time and Date are correct on
the TV.
- Try to restore the TV back to the factory
settings: press the Home
button on the TV remote. Then select Settings-->Device Preferences-->Factory Reset.
If the issue cannot be resolved, please feel free to call the TCL hotline for further help.
