Notice
TCL Industries Holdings Co., Ltd. (the “Company”) has recently been made aware of certain scams fraudulently using the name of the Company and its subsidiaries or associated companies, and fraudsters faking identities as the staff of the Company or the authorized distributors to carry out the following fraudulent activities: Learn More
If the TV cannot play the video with audio together from the USB drive, please check the audio format of the video. Usually, the cause of the issue will be the format of the audio. Currently, most TCL TVs supports decoding the audio format H.265/H.264.MPEG1/2/4/WMV.
If the issue cannot be resolved, please feel free to call the TCL hotline for further help.
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