What can I do if the TV cannot connect to the 5GHz band wifi network successfully?

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TCL Industries Holdings Co., Ltd. (the “Company”) has recently been made aware of certain scams fraudulently using the name of the Company and its subsidiaries or associated companies, and fraudsters faking identities as the staff of the Company or the authorized distributors to carry out the following fraudulent activities: Learn More

Please note that the RT41 series do not support 5 GHz band wifi. They could work with the 2.4GHz band wifi network only for the internet access.

If you cannot confirm the series of your TV, please feel free to call the TCL hotline.

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