What can I do if the TV says 'Server Cannot Be Reached/No Internet Connection?

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TCL Industries Holdings Co., Ltd. (the “Company”) has recently been made aware of certain scams fraudulently using the name of the Company and its subsidiaries or associated companies, and fraudsters faking identities as the staff of the Company or the authorized distributors to carry out the following fraudulent activities: Learn More

If the TV says 'Server Cannot Be Reached/No Internet Connection', it means that the TV has no internet access. Please follow the below methods to do the troubleshooting:

1. Check whether the TV connects to the wifi network successfully.

2. Confirm whether the wifi network has internet access. You could check it on your mobile phone or laptop.

3. Change another wifi network on the TV.

4. Check whether the Time and Date are correct on the TV.

5. Try to restore the TV back to the factory settings: press the Home button on the TV remote. Then select Settings Device Preferences Factory Reset.If the issue cannot be resolved, please feel free to call the TCL hotline for further help.

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