What can I do if the video is distorted on the TV?

Notice

TCL Industries Holdings Co., Ltd. (the “Company”) has recently been made aware of certain scams fraudulently using the name of the Company and its subsidiaries or associated companies, and fraudsters faking identities as the staff of the Company or the authorized distributors to carry out the following fraudulent activities: Learn More

If the video is distorted on the TV, please follow the below methods to do the troubleshooting:

1. Change another video to check if the TV could play the video properly or not.

2. Change another cable to connect the device to the TV if you have a spare one.

3. Try to restart the TV and the device.

4. Try to restore the TV back to the factory settings: press the Home button on the TV remote. Then select Settings Device Preferences Factory Reset.

5. If the TV has internet access, please check if there is a new version of software updated online or not.

Press the Home button on the TV remote, and select Settings Device Preferences About System update Network Update:

If the issue cannot be resolved, please feel free to call the TCL hotline for further help.

Is the content helpful to you?

DISCOVER THE IDEAL TV FOR YOU