What can I do if the video and audio are not synchronized on the TV?

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If the video and audio are not synchronized on the TV, please follow the below methods to do the troubleshooting:

1. Change another input video/audio source to check if the video/audio will synchronize or not.

2. Try to restore the TV back to the factory settings: press the Home button on the TV remote. Then select Settings Device Preferences Factory Reset.

3. If the TV has internet access, please check if there is a new version of software updated online or not.

Press the Home button on the TV remote, and select Settings Device Preferences About System update Network Update:

If the issue cannot be resolved, please feel free to call the TCL hotline for further help.

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