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TCL Industries Holdings Co., Ltd. (the “Company”) has recently been made aware of certain scams fraudulently using the name of the Company and its subsidiaries or associated companies, and fraudsters faking identities as the staff of the Company or the authorized distributors to carry out the following fraudulent activities: Learn More

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What can I do if the audio is abnormal when using the Headphone OUT port?

If the audio is abnormal when suing the Headphone OUT port, please follow the below methods to do the troubleshooting:

1. Try to unplug the cable from the TV and plug it back in.

2. Try to change another headphone cable if you have a spare one.

3. Try to change another headphone if you have a spare one.

If the issue cannot be resolved, please feel free to call the TCL hotline for further help.