What can I do if the TV has an intermittent black screen issue?

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If the TV has an intermittent black screen issue, please follow the below methods to do the troubleshooting:

1. Check whether the power supply of the TV is stable.

2. Change another video to play on the TV.

3. Try to restore the TV back to the factory settings: press the Home button on the TV remote. Then select Settings Device Preferences Factory Reset.

4. If the TV has internet access, please check if there is a new version of software updated online or not.

Press the Home button on the TV remote, and select Settings Device Preferences About System update Network Update:

If the problem cannot be resolved, please feel free to call the TCL hotline for further help.

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