What can I do if the TV screen is black but it has audio and the backlight is on?

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TCL Industries Holdings Co., Ltd. (the “Company”) has recently been made aware of certain scams fraudulently using the name of the Company and its subsidiaries or associated companies, and fraudsters faking identities as the staff of the Company or the authorized distributors to carry out the following fraudulent activities: Learn More

If the TV screen is black but it has audio and the backlight is on, the issue may be caused by the panel of the TV. Please feel free to call the TCL hotline for further help.

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