What should I do if I cannot receive calls or miss calls constantly?

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1) If this issue only occurs in certain places, move to a location with a strong signal and try again.
2) Check whether there are smudges or scratches on your SIM card's metal surface as a defective SIM card may affect signal stability. If necessary, contact your operator to obtain a replacement SIM.
3) Check whether “Blocked numbers” or “Filter spam calls” is active on your phone: touch “Phone” app-> touch settings icon

at the top right corner->”Settings”->check “Blocked numbers” & “Caller ID & spam”.
4) Please try to recovery with turn on and off Airplane mode or reboot the device;
5) Please contact your service provider to check if any re-activate process needed for your service account.

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