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TCL Industries Holdings Co., Ltd. (the “Company”) has recently been made aware of certain scams fraudulently using the name of the Company and its subsidiaries or associated companies, and fraudsters faking identities as the staff of the Company or the authorized distributors to carry out the following fraudulent activities: Learn More

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: TCL 10L

FAQ

Filters

What can I do if my phone asks me to enter Google account data after a factory reset has been made?

# Security

How does my phone connect to a Wi-Fi network?

# Internet & Applications

Why can’t I connect to a specific Wi-Fi router?

# Internet & Applications

How many bluetooth devices are supported at the same time?

# Bluetooth

How can I active Live Caption on my device?

# Music & Video

How can I back up my data to google drive on the device?

# Back Up & Reset

How can I perform a factory reset on my phone?

# Back Up & Reset

How can I set up my SD card?

# Storage

How can I transfer data from the internal storage to the SD card?

# Storage

How can I format SD card as portable after SD card has been set as internal memory in my device?

# Storage

How can I use split screen?

# Internet & Applications

Why does my face unlock function work slowly or fail?

# Security

How can I turn on USB debugging?

# Device

What should I do when I insert or remove a SIM card?

# Device

What should I do if my device cannot charge or charges slowly?

# Troubleshooting

Why couldn’t I use three ways calling / multi-conference call function? Why does it say “Can’t conference calls” when I use the conference call function?

# Troubleshooting

How can I connect my phone to a PC via a USB cable?

# Troubleshooting

What kinds of inappropriate phone use may potentially damage the battery?

# Troubleshooting

How can I enlarge the font when I'm editing?

# Others

What is location API?

# Others

How can I manage app notification quick and easy?

# Basic Settings

How can I change the language of the device?

# Basic Settings

How can I check the IMEI number of my device?

# Basic Settings

How can I check the device’s model number, Android version, CPU information, RAM & Storage information, battery capacity?

# Basic Settings

How can I take a screenshot?

# Basic Settings

How can I change the permissions for my apps?

# Basic Settings

What is the Autofill function?

# Basic Settings

What is Google Lens?

# Basic Settings

How can I use App Actions & Slices?

# Basic Settings

How can I activate the accessibility menu?

# Basic Settings

How can I set up my device when I turn it on for the first time?

# Basic Settings

What can I do if my app show “App paused” when I touch it?

# Basic Settings

What can I do if my phone screen become black item?

# Basic Settings

What can I do if my phone screen is yellowing?

# Basic Settings

How can I active gesture navigation (hide the navigation bar)?

# Home Screen

How can I silence the ringtone of an incoming call?

# Phone Calls

How can I activate three way calling?

# Phone Calls

What should I do if I cannot receive calls or miss calls constantly?

# Phone Calls

How to import your contacts directly into your Google Account?

# Contact

How can I change the default ringtone and adjust the volume for incoming calls?

# Ringtone & Sounds