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Notice

 

TCL Industries Holdings Co., Ltd. (the “Company”) has recently been made aware of certain scams fraudulently using the name of the Company and its subsidiaries or associated companies, and fraudsters faking identities as the staff of the Company or the authorized distributors to carry out the following fraudulent activities: Learn More

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What should I do if I cannot receive calls or miss calls constantly?
1) If this issue only occurs in certain places, move to a location with a strong signal and try again.
2) Check whether there are smudges or scratches on your SIM card's metal surface as a defective SIM card may affect signal stability. If necessary, contact your operator to obtain a replacement SIM.
3) Check whether “Blocked numbers” or “Filter spam calls” is active on your phone: touch “Phone” app-> touch settings icon at the top right corner->”Settings”->check “Blocked numbers” & “Call ID & spam”.
4) Please try to recovery with turn on and off Airplane mode or reboot the device;
5) Please contact your service provider to check if any re-activate process needed for your service account.