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TCL Industries Holdings Co., Ltd. (the “Company”) has recently been made aware of certain scams fraudulently using the name of the Company and its subsidiaries or associated companies, and fraudsters faking identities as the staff of the Company or the authorized distributors to carry out the following fraudulent activities: Learn More

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What should I do if my device cannot send or receive messages?
a) Check your device memory availability as it might be full
b) Contact your network operator to check message service availability; If the device also can not send or receive MMS, please go to “Settings”->“SIM card & mobile network”->Click the SIM card network” ->Access Point Names, check the MMS apn，and contact your network operator to check the MMS service availability
c) Check whether you have good signal reception. If the signal is poor, move to an open area with a better signal and try again.
d) Check whether your credit has run out. Top up your credit to avoid disruption to messaging services.
e) Try to reset or update your device. (Refer to Q How can I perform a factory reset on my phone & Q How can I upgrade my device).
If the previously described options do not help, you can contact our hotline or repair center to get more professional technical assistance. Find the hotline or repair center information from the TCL (or Alcatel) website or APP “Support center”.