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TCL Industries Holdings Co., Ltd. (the “Company”) has recently been made aware of certain scams fraudulently using the name of the Company and its subsidiaries or associated companies, and fraudsters faking identities as the staff of the Company or the authorized distributors to carry out the following fraudulent activities: Learn More

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What should I do if I cannot turn on the camera app?
a) Clear the cache of the ‘Camera’ app.
To clear an app’s cache: go to main menu->select “Settings”->“Apps”->select “View all apps”->select “Camera”->select “Storage & cache”->select “CLEAR DATA’ and “CLEAR CACHE”.
b) Clear the cache of the ‘Gallery’ app.
To clear an app’s cache: go to main menu->select “Settings”->“Apps”->select “View all apps”->select “Gallery Go”->select “Storage & cache”->select “CLEAR DATA” and “CLEAR CACHE”.
c) Check if a third-party camera app is installed. If yes, please uninstall any third-party camera apps.
d) Try to reset or update your device. (Refer to Q How can I perform a factory reset on my phone & Q How can I upgrade my device).
If the previously described options do not help, you can contact our hotline or repair center to get more professional technical assistance. Find the hotline or repair center information from the TCL (or Alcatel) website or APP “Support center”.