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TCL Industries Holdings Co., Ltd. (the “Company”) has recently been made aware of certain scams fraudulently using the name of the Company and its subsidiaries or associated companies, and fraudsters faking identities as the staff of the Company or the authorized distributors to carry out the following fraudulent activities: Learn More

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Why is there no 5G signal icon on my screen?
If there is no 5G indicator:
a) Check whether the “5G” function is enabled. Go to “Settings”-> “Cellular network” or "SIM card & mobile network” ->“5G”-> touch the trigger to enable the “5G” function.
b) Contact your SIM card operator to check whether 5G service is available.
c) If this issue only occurs in a certain place, move to a location with a strong signal and try again.
Note: You can check network and signal status at “Settings”-> “System” -> “About phone” -> “Status” -> “SIM Status”.