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Notice

 

TCL Industries Holdings Co., Ltd. (the “Company”) has recently been made aware of certain scams fraudulently using the name of the Company and its subsidiaries or associated companies, and fraudsters faking identities as the staff of the Company or the authorized distributors to carry out the following fraudulent activities: Learn More

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What should I do if I can’t access the internet?
1) If no SIM card is detected, power off your CPE, and reinsert the SIM card,then try again.
2) If a PIN code is required, enter the PIN code, and try again.
3) If no network is available, place the CPE in an area with better signal (for example near a window), and try again.
4) Reboot your CPE, and try again.
5) If MAC address filtering is enabled, make sure your device’s MAC address is on the approved list.