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What should I do if the NFC (Near Field Communication) function doesn’t work?

a) Please check the support information on your device’s packaging to see whether it supports NFC functionality.
b) Check whether the NFC function is enabled. Go to “Settings”->“Connections” ->“NFC”->touch the trigger to enable the NFC function.
c) Try to reset or update your device. (Refer to “How can I perform a factory reset on my device in the Back Up & Reset module” & “How can I upgrade my device in the Basic Settings module”).
If the previously described options do not help, you can contact our hotline or repair center to get more professional technical assistance. Find the hotline or repair center information from the official website or APP “Support Center”.
Note: This Q&A question only applies to NFC-enabled devices.


Available settings and menus may vary depending on device model and software version.