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TCL Industries Holdings Co., Ltd. (the “Company”) has recently been made aware of certain scams fraudulently using the name of the Company and its subsidiaries or associated companies, and fraudsters faking identities as the staff of the Company or the authorized distributors to carry out the following fraudulent activities: Learn More

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How can I perform a factory reset on my phone?
Warning: this action will format consumer data, and the memory and settings of your product will return as released from factory.
Please make sure the battery percentage is higher than 30%.
Go to “Settings” -> select “Restore settings” and then press “OK” -> Input password “0000” and then press “OK” -> Press “YES -> Wait for factory reset -> Done.