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TCL Industries Holdings Co., Ltd. (the “Company”) has recently been made aware of certain scams fraudulently using the name of the Company and its subsidiaries or associated companies, and fraudsters faking identities as the staff of the Company or the authorized distributors to carry out the following fraudulent activities: Learn More

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My earbuds cannot work or pair, how can I do?

Reset your phone to recover, this process deletes synchronized data and you will need to re-pair Bluetooth device.

1. Disconnect earbuds from your Bluetooth device, then take out the earbuds from the charging case.

2. Long press one side button up to 6 seconds to turn off one earphones, and then repeat on the other earphone.

3. Press the button on each of the earphones, you will hear a voice notification and the LED flashes.

4.Wait for a few seconds, two side earphones will connect. The LED indicator on the earphones will keep flashes in 1 minutes. The earphone is in pairing mode

5. You can now connect the earphones to your device or put the earphones back to the charging case to turn them off.