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TCL Industries Holdings Co., Ltd. (the “Company”) has recently been made aware of certain scams fraudulently using the name of the Company and its subsidiaries or associated companies, and fraudsters faking identities as the staff of the Company or the authorized distributors to carry out the following fraudulent activities: Learn More

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My earbuds cannot work or pair, how can I do?

Reset your phone to recover, this process deletes synchronized data and you will need to re-pair Bluetooth device.

1. Take out the earbuds from the charging case.

2. Tap both touch zone of earbuds 4 times at the same time.

3. The earbud LED indicators flash in blue when the earbuds enter reset process.

4. Wait for the process to complete.

5. The earbuds enter automatically Bluetooth pairing mode