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TCL Industries Holdings Co., Ltd. (the “Company”) has recently been made aware of certain scams fraudulently using the name of the Company and its subsidiaries or associated companies, and fraudsters faking identities as the staff of the Company or the authorized distributors to carry out the following fraudulent activities: Learn More

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What should I do if my device’s battery drains under normal use?
a) Check if the device is in a high or low temperature environment. If yes, we advise you to use it only under normal operating conditions.
b) Deactivate Bluetooth, Wi-Fi, or GPS when not in use.
c) The battery will drains quickly when playing games and watching videos. This is normal when running large games for a long time or watching videos.
d) Too many apps running in the background or the system cache not being cleared may cause battery draining. Touch the Menu key in the bottom corner of the screen to view recently used applications. Touch “CLEAR ALL” to close the apps.
e) Try to reset or update your device. (Refer to “How can I perform a factory reset on my device in the Back Up & Reset module” & “How can I upgrade my device in the Basic Settings module”).
If the previously described options do not help, you can contact our hotline or repair center to get more professional technical assistance. Find the hotline or repair center information from the official website or APP “Support Center”.