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TCL Industries Holdings Co., Ltd. (the “Company”) has recently been made aware of certain scams fraudulently using the name of the Company and its subsidiaries or associated companies, and fraudsters faking identities as the staff of the Company or the authorized distributors to carry out the following fraudulent activities: Learn More

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Why does the SSID not appear in the wireless network list?
Follow the steps below to check the router settings.
1) Check the WI-FI indicator is on.
2) Log in to the Home page (refer to "How can I access the Home page?")
3) Go to Device Settings > Wi-Fi Settings > SSID settings, make sure the SSID broadcast is turned on.
Follow the steps below to check the terminal settings.
1) Refresh the network list on your computer.
2) Right-click Wireless Network Connection.
3) Click Open network and sharing center.
4) Select Wireless Management.
5) Click the wireless network which is not being used, and delete/forget it fromthe network list.
6) Click OK and restart your computer.