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Notice

 

TCL Industries Holdings Co., Ltd. (the “Company”) has recently been made aware of certain scams fraudulently using the name of the Company and its subsidiaries or associated companies, and fraudsters faking identities as the staff of the Company or the authorized distributors to carry out the following fraudulent activities: Learn More

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What should I do if I can’t access the internet?
1) Make sure your SIM card is a 4G or 3G SIM card.
If no SIM card is detected, power off your router, reinsert the SIM card and try again.
If a PIN is required, enter the PIN and try again.
If no network is available, move the device to an area with a better signal (try placing it near a window) and try again.
2) Log in to the Home page (refer to "How can I access the Home page?"). Click Status to view the connection status.
3) Restart your router and try again.
4) Reset your router and try again.
5) If MAC address filtering is enabled, make sure your device’s MAC address is on the approved list.
6) If Parental Control is enabled, make sure your device name and MAC address are not under parental control.