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TCL Industries Holdings Co., Ltd. (the “Company”) has recently been made aware of certain scams fraudulently using the name of the Company and its subsidiaries or associated companies, and fraudsters faking identities as the staff of the Company or the authorized distributors to carry out the following fraudulent activities: Learn More

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What should I do if the earbuds keep disconnecting from my device?
a) Make sure your earbuds have enough battery power.
b) Make sure the earbuds and your device are within the connection range.
c) Remove the earbuds from the pairing list, and pair them with your device again.
d) Try to restart the earbuds.
e) Try to reset the earbuds.