If the TV screen keeps black and no audio but
the backlight is on, please follow the below methods to do the troubleshooting:
- Restart the TV. You could press the power button
on the TV remote or press the physical power button on the back of the TV.
- Power cycle the TV. You could unplug the
power cord from the socket and plug it back in.
If the issue cannot be resolved, please feel
free to call the TCL hotline for further help.
Note:
To check the backlight, you could use your
finger to click the panel of the TV slightly. If you could see the flashing white
light, it means the backlight is on.
