Mini-Fridges, Wine & Beverage Chillers, and Freezer Chests
All new TCL refrigeration models, including compact refrigerators, mini-fridges, beverage chillers, wine chillers, wine & beverage chillers, and freezer chests (each individually referred to as a “Product” or “Unit” and collectively referred to as the “Products”).
IMPORTANT: Keep the original packaging materials and original proof of purchase in case your newly purchased product needs service.
What Your Warranty Covers:
Defects in materials or workmanship for the original owner of this TCL product when purchased as new from an authorized dealer of TCL brand products in the United States or Canada and packaged with this warranty statement. This warranty is only valid in the country in which the product was purchased.
New Products (Non-Commercial Use)
For how long after your purchase:
One (1) year from the date of purchase or delivery for parts and labor for non-commercial use.
New Products (Commercial Use)
For how long after your purchase:
Six (6) months from the date of purchase or delivery for parts and labor for commercial use. Commercial use includes but is not limited to the use of this product in a commercial or business environment, institutional purposes, or other commercial purposes including rental purposes.
What We Will Do:
At TCL’s discretion, we will either (1) pay an authorized TCL service center for both labor charges and parts to repair your product or (2) replace your product with a new or refurbished/remanufactured product of equivalent value. The decision to repair or replace will be made solely by TCL. See the section titled “How to Get Service.”
How to Get Service:
Before submitting a request for warranty service, please visit support.tcl.com for helpful FAQs and additional troubleshooting suggestions. To get warranty service, contact TCL Customer Support by visiting support.tcl.com/contact-us. Please have your product type, model number, serial number, and ZIP code or postal code ready. Troubleshooting and prior approval from a TCL representative MUST occur before sending in your product to a TCL service center.
A representative must troubleshoot your problem over the telephone, via chat, or through e-mail before you receive service. If it is determined that your unit requires service, the service location will be at the sole discretion of TCL based upon the Limited Warranty Statement.
TCL is not responsible for transportation costs for warranty coverage, including but not limited to unit repair or replacement to the authorized TCL service center or TCL-designated address. However, TCL will pay for return shipping to a United States or Canadian address only. TCL will provide instructions for packaging and shipping the unit to the authorized TCL service center or TCL-designated address. Units that are improperly packed and damaged during shipping are not covered under your limited product warranty.
Proof of purchase in the form of a bill of sale or receipted invoice from an authorized dealer, which is evidence that the product is within the warranty period, must be presented to obtain warranty service. A picture of the unit showing the model and serial number, and a picture of the product issue itself will be required.
**PRE-AUTHORIZATION MUST BE OBTAINED BEFORE (1) SENDING ANY PRODUCT TO AN AUTHORIZED TCL SERVICE CENTER OR (2) OBTAINING ANY IN-HOME REPAIR/REPLACEMENT/RENTAL SERVICES.**
What Your Warranty Does Not Cover:
- A unit sold in “As-Is,” “Used,” “Factory Reconditioned,” “Factory Re-Certified,” or “Refurbished” condition or with faults.
- Damage caused by transportation or handling, including damage during shipment from a retailer. Please contact your retailer for assistance.
- Extended service plans purchased from retailers. Please contact your retailer for assistance.
- Service calls to your home for delivery or pick-up, installation instructions, replacement of house fuses, connection of house wiring or plumbing, or to correct unauthorized repairs.
- Installation and related adjustments or damage resulting from installation.
- Damage resulting from non-approved installation or repair methods.
- Failure of the product to perform due to power failures, interruptions, or inadequate electrical service.
- Damage from misuse, abuse, neglect, insects, normal wear and tear, cosmetic damage, mishandling, faulty installation, inadequate electrical wiring, or power line surges.
- Damage caused by using the product in an outdoor environment or in conditions that expose the unit to elements such as rain, snow, extreme temperatures, or humidity.
- Damage caused by operating the product in a corrosive or wet atmosphere.
- Units that have original factory serial numbers that are unreadable or missing, or that have been changed, defaced, or altered in any manner.
- Food or beverage losses due to failure of the unit.
- Costs of shipping the unit to the authorized TCL service center or TCL-designated address. TCL will pay for return shipping to the customer to a United States or Canadian address only.
- Acts of nature or God (including but not limited to damage caused by earthquakes, fires, lightning, or floods, whether caused by nature or humans).
- Discoloration, rust, or oxidation caused by corrosive environments.
- Removal or replacement of built-in fixtures that interfere with servicing or removal of the appliances.
- Special, incidental, or consequential damages.
- Disposal costs for any failed unit not returned to TCL.
Limitation of Warranty:
THE WARRANTY STATED ABOVE IS THE ONLY WARRANTY APPLICABLE TO THIS PRODUCT. NO VERBAL OR WRITTEN INFORMATION GIVEN BY TCL NORTH AMERICA, ITS AGENTS, OR EMPLOYEES SHALL CREATE A GUARANTEE OR IN ANY WAY INCREASE OR MODIFY THE SCOPE OF THIS WARRANTY. REPAIR OR REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS THE EXCLUSIVE REMEDY OF THE CONSUMER. TCL NORTH AMERICA SHALL NOT BE LIABLE FOR SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT OR ARISING OUT OF ANY BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON THIS PRODUCT. THIS DISCLAIMER OF WARRANTIES AND LIMITED WARRANTY ARE GOVERNED BY THE LAWS OF THE STATE OF CALIFORNIA. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THIS PRODUCT IS LIMITED TO THE APPLICABLE WARRANTY AND WARRANTY PERIOD SET FORTH ABOVE. THIS WARRANTY IS SUBJECT TO CHANGE WITHOUT NOTICE. PLEASE VISIT WWW.TCL.COM TO VIEW THE MOST CURRENT VERSION.
How State and Provincial Law Relate to This Warranty:
Some states and provinces may not allow the exclusion or limitation of incidental or consequential damages or limitations on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state or province to province. If you purchased your unit outside of the United States or Canada or seek warranty service coverage outside of the United States or Canada, this warranty does not apply. Contact your dealer for warranty information. Service calls that do not involve defective materials or workmanship are not covered by this limited warranty. Costs of such service calls are the sole responsibility of the purchaser.
CONTACT INFORMATION:
TCL North America
189 Technology Dr
Irvine, California 92618
1-877-300-9134