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Explore all the support information available for your TCL product, such as FAQs, and video tutorials.
Explore all the support information available for your TCL product, such as FAQs, and video tutorials.
- What can I do if the video is abnormal when using the Multiple Inputs/Outputs port?
- Does the sound bar support ATMOS or DTS:X or Object-based sound?
- What are the audio file formats that can be played from the USB port?
- What audio content can I play on my TCL Sound Bar?
- Can I wall mount the sound bar?
- Can I Bluetooth stream to two soundbars via a single mobile device
- Can I send the sound to another speaker wirelessly
- Can I connect additional surround sound speakers using the Bluetooth feature?
- Can I connect subwoofer to my stand alone TCL Sound Bar
- Wireless Music Streaming Using Chromecast
- Where should I place my Sound Bar - below or above my TV?
- What can I do if I cannot turn off the TV through the TV remote?
- What can I do if the video is abnormal when using AV/PC/CMPT Audio IN port?
- What can I do if the video is abnormal when using the HDMI IN port?
- What can I do if the video is abnormal when using the HDMI/ARC OUT port?
- How to reset the TV to the factory default settings?
- What can I do if the TV keeps restart/power on and off always?
- What can I do if the TV cannot start up successfully from the standby status?
- What can I do if the TV has no power at all?
- What can I do if the TV has cross lines issue?
- What can I do if the TV has a light leakage?
- What can I do if the TV has a horizontal line?
- What can I do if there is no video after turning on the TV?
- No video upon turning on the TV
- What can I do if the TV screen is black and no audio but the backlight of the TV is on?
- Black Screen (NO Audio AND Backlight)
- What can I do if the TV screen is black but it has audio and the backlight is on?
- Black Screen (Has Audio Has Backlight)
- What can I do if the TV screen is black and the backlight is not on but there is audio?
- Black Screen (Has Audio But NO Backlight)
- What can I do if the color of the video is abnormal?
- Color issue with Video
- What can I do if the color of the video is abnormal when playing the videos from the source of AV/TV/HDMI/USB?
- Color issue with Source
- Abnormal color
- What can I do if the video keeps flickering?
- Flickering Picture
- What can I do if the TV stays on the startup screen?
- TV Stuck in Splash Screen/Picture Frozen
- What can I do if there is a bright line on the top of the TV?
- Bright line on top
- What can I do if the TV has a dirty screen effect issue?
- Dirty screen effect
- What can I do if the TV has a noise video issue?
- Noisy vedio
- What can I do if the TV has a snowy picture?
- Snowy picture
- What can I do if the video is fuzzy?
- Fuzzy video
- What can I do if the TV screen is mirroring when I cast screen from my mobile phone or computer?
- Faulty Screen Mirroring
- What can I do if the video has a horizontal/vertical/cross lines/bars?
- Horizontal/Vertical/Cross Lines/Bars
- What can I do if the TV has a crack screen?
- Crack Screen
- What can I do if the TV screen is too bright/dark?
- Picture Too Bright/Dark
- What can I do if the TV has no video from all sources?
- No picture from all sources
- What can I do if the TV has a dead pixel or dark pixel issue?
- Dead Pixel/Dark pixel
- What can I do if the TV has an intermittent black screen issue?
- Intermittent Black screen
- Horizontal Bars
- Light Leakage
- Cross Lines
- ANT/CABLE RF/Coax IN
- What can I do if the video is abnormal when using AV/PC/CMPT Audio IN port?
- AV/PC/CMPT Audio IN
- HDMI/ARC OUT
- HDMI IN
- What can I do if the audio is abnormal when using the Headphone OUT port?
- Headphone OUT
- Multiple Inputs/Outputs
- What can I do if the audio is abnormal when using the SPDIF Audio OUT port?
- SPDIF Audio OUT
- What can I do if the audio/video cannot play properly on the TV via the USB drive?
- USB IN
- What can I do if the TV only has sound from one side?
- ONE Side NO Sound
- What can I do if there is no sound from the TV?
- No Sound from the TV
- What can I do if the video and audio are not synchronized on the TV?
- Audio Delay/Lip-sync Problem
- What can I do if the TV has a crosstalk issue?
- Crosstalk
- What can I do if the video is distorted on the TV?
- Distorted
- Intermittent No Sound/Audio Drops Out
- What can I do if the TV has the buzzing/clicking/knocking/popping sound when playing video?
- Buzzing/Clicking/Knocking/Popping Sound
- What can I do if the volume is very low from the soundbar?
- We are getting low sound from soundbar ?
- Distorted Sound is coming from The Led Tv ?
- What format can I play the audio on the TV through the USB drive?
- What Audio format I can play with USB ?
- What video decoding does the TV support?
- What Audio coding can support ?
- Does TCL TV support the Auto Volume Control function?
- Does This TV have Auto Volume Control ?
- Does dolby vision is supporting in TCL TV ?
- How can I update the software of the TV?
- Software
- What can I do if the TV's application works slowly?
- System response is slow
- What can I do if the TV has no response after powering on?
- System unresponsive
- How to check the software version of your TV?
- Software Version
- How to update the application on the TV?
- How to update app
- What can I do if I have an issue to login YouTube account on the TV?
- Youtube Account Management/Login Errors/Exit Automatically
- Youtube Not Loading
- What can I do if the TV cannot load YouTube successfully?
- Youtube response is very slow
- How many bandwidths does TV require that Netflix could play videos fluently?
- Netflix Network Bandwidth/Speed Requirements/Recommendations
- Streaming Channel from Mobile Devices (Smartphone/Tablet)
- Can I download and install Skype on the TV?
- Others Apps
- What can I do if the TV cannot connect to a wifi network successfully?
- Can't Join A WiFi Network
- What can I do if the TV cannot turn on the wifi button?
- WiFi switch can't be turned on
- What can I do if the wifi network is very slow on the TV?
- Speed Connection/Bandwidth
- What can I do if there is no wifi network detected on the TV?
- NO WiFi Network Detected
- What can I do if the TV cannot detect my wifi network?
- Can't find the specific WiFi network
- What can I do if the wifi network is unstable on the TV?
- Intermittent Wireless Connection
- What can I do if the TV says 'Server Cannot Be Reached/No Internet Connection?
- Server Cannot Be Reached/No Internet Connection
- What can I do if the TV cannot connect to the mobile hotspot successfully?
- Unable to Connect to Mobile Hotspot
- Washing Machine Fills but Does Not Agitate
- Clothes Do Not Spin Dry
- How to Fix A Washing Machine Making Noise During the Spin Cycle?
- Washer hoses Defect
- To fix a washer leaking water from the fill hoses
- Clogged Drain Hose Problem
- What can I do if the TV cannot connect to the 2.4GHz band wifi network?
- Unable to connect to specific frequency (2.4G)
- What can I do if the TV cannot connect to the 5GHz band wifi network successfully?
- Unable to connect to specific frequency (5G)
- Does the TCL TV support the HDMI 2.1?
- Which hdmi version cable is supporting in tcl model ?
- What is the purpose of the USB port on the TV?
- What is the purpose of USB PORT ?
- What is the purpose of the HDMI ports on the TV?
- What is the use of hdmi ?
- How can I connect the CCTV/DVR/NVR system to the TV?
- How we will install CCTV CAMERA in led ?
- How we will connect DVR device to led?
- How can I cast/mirror the screen of the laptop to the TV?
- How we will cast laptop to led ?
- Can I connect PS4 or Switch to the TV?
- Can we install gaming device like play station in led ?
- Can we install PS4, PS3 In this Led TV?
- Does the TV have an Optical input port?
- Does this TV set has Optical Output ?
- Does the TV have a Digital Audio input port?
- Does this TV set has Digital Audio Output ?
- What is the difference between the smart TV and the Android TV?
- Difference between smart tv and android tv?
- Led is vibrating?
- Why AV PAL is coming in led ?
- AV PAL is led problem or not ?
- 4k USB content audio is not coming ?
- Date and Time automatically changed ?
- Accessibility
- Audio/Sound Settings
- Date/ Time
- Home Screen Customization
- Language
- Picture Settings/Picture Size/Aspect Ratio
- Preset Default Input
- Privacy Settings
- Status Light (Standby LED)
- Themes/Screensaver
- Sleep timer
- Parental Controls
- Keyboard
- Closed Captions settings (Mode, Language, Style)
- Closed Captions Enable/Disable
- Account Creation
- Unable to Login
- Adjusting Clicking Sound
- Changing Channels
- Remote Codes
- Wired Network
- Wireless Network/Hotspot/WiFi
- Faulty initial setup
- Cable Box / Satellite TV
- Computer
- With A Network Connection
- DVD Player/BluRay Player/DVR/VCR
- USB Media Player/USB Flash/Portable External Drive
- Headset/Headphones
- External Antenna/Cable TV
- Game Console (Xbox, PlayStation, Nintendo, etc)
- Mobile Devices (Smartphone/Tablet)
- Sound Bar
- AV Receivers
- Streaming Box
- Other External Device
- Channel Scan
- How often does the air conditioner need fluorine?
- Why does the whole machine have no reaction?
- Why doesn't the outdoor unit drip water when air conditioning heating?
- When the air conditioner is heating, why does the air outlet of the indoor unit smell plastic?
- In heating mode, why is there no wind when it is just started?
- If the indoor temperature can't be lowered, is there a fault with the air conditioner?
- What kind of "noise" is normal when the air conditioner works?
- Why is the sound of outdoor unit running high and low?
- Is the power line design of indoor air conditioner too short？
- What have hung up and cabinet machines without plug? Why doesn't the manufacturer provide air switch?
- Why can't the air conditioner start immediately after it's shut down?
- How to use air conditioning to save energy?
- How to use air conditioning more healthy?
- How to use air conditioner correctly?
- What's the secret of air conditioning maintenance?
- When installing the air conditioner, if it is necessary to adjust the circuit and power supply, why should we ask a professional electrician to operate it?(CC)
- The installation position of outdoor unit of air conditioner is higher than that of indoor unit, is it normal?
- During the first ten minutes when the air conditioner starts up, sometimes it makes a "split beat" sound. Is it normal?
- When the air conditioner is running, some products will occasionally produce "Hua Hua" sound, is it normal?
- Some people think that the slight odor from the air conditioner is caused by the leakage of freon, right?
- When the air conditioner is cooling, the ventilation of the indoor unit is not smooth (the wind speed is fast or slow), and the wind is not too cold. What is the reason for this?
- Why has the air conditioner been on for half an hour and the indoor temperature has not reached the ideal effect?
- In the heating process, why does the indoor unit stop air supply for a period of time and then turn on automatically after a few minutes?
- In winter, when users use the air conditioner, they find that there will be hot air and cold air. Why?
- Program Preview/Program Info/TV Guide
- Channel edit/skip/delect
- Other Channel/Tuning inquiry/issue
- Accessories Purchasing
- Remote Issues - Faulty Operation
How to find a model number?
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